Frequently Asked Questions

Where and how to return the goods?

  • in original packaging
  • with tags • unused • with accompanying letter (order number, for which goods you want to exchange the unsatisfactory item, account number for refund or possible overpayment) to the address of our partner

PCNET group as, Lanškrounská 32, 571 01 Moravská Třebová 

Does my bike look folded?

The bike comes to you 70% pre- assembled. At home, you unpack the bike from the shipping box, remove the folded packaging, put on the handlebars, front wheel, saddle and pedals. The right pedal has a right-hand thread (clockwise) and the left has exactly the opposite.

If you want to be completely worry-free, use our Frike courier service .

 How do I apply a discount code on the e-shop?

Just enter the code in the discount code field, confirm and the discount provided will be automatically deducted from the total price of the order.

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